Frequently Asked Question
A : Order will be processing within 24 – 48 hours working days, We are processing all the order from Monday - Saturday.
A : We will attach the invoice when we ship out the product. For Softcopy you may request directly from ChatBox or email to us at szeto@colourink.com.my
A : Kindly drop us an email to us at szeto@colourink.com.my / contact us at +6012-9783909 and we will try our best to source it for you.
A :
Yes However, cancellation is only applicable if the order has not been shipped out. Kindly drop us an email to us at szeto@colourink.com.my or call us at +6012-9783909 for order cancellation request **Cancellation request by customer will be subjected to 5% transaction charges or RM 20 Minimum transaction charges (*which ever higher) that will be deducted from the refund amount.
Yes However, cancellation is only applicable if the order has not been shipped out. Kindly drop us an email to us at szeto@colourink.com.my or call us at +6012-9783909 for order cancellation request **Cancellation request by customer will be subjected to 5% transaction charges or RM 20 Minimum transaction charges (*which ever higher) that will be deducted from the refund amount.
A : Yes. It's only applicable if the order has not been shipped.
A : Yes. Kindly drop us an email to us at szeto@colourink.com.my or call us at +6012-9783909 for changing address request. However, changing of shipping is only applicable if the order has not been shipped out.
A : No, currently we only ship within Malaysia (both West Msia and East Msia).
A : Yes. Together with the tracking number.
A : Kindly email us at szeto@colourink.com.my or call us at +6012-9783909 first before shipping anything back to us, so that we can provide you with complete return instructions.
A : We currently using Poslaju, Citylink, GDEX, J&T, & DHL as our courier service.
A : Yes, Self-Pickup is available at our Retail Store.
A : We regret to inform that we are not able to provide All IT Rewards Card benefits to online shoppers at the moment.